Refund Policy
Thank you for dining at QuietWillowBloom. If you are not entirely satisfied with your purchase, we're here to help. This policy outlines the conditions under which we may offer a refund or exchange for items purchased through our website quietwillowbloom.sbs or at our physical location at Ristorante Via Agnello 19, Milan, 20121, Italy.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. Please keep the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at our website and visit our store.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item or about our refund policy, please contact us at +39 02 7600 3310.
Non-Refundable Items
Certain items such as consumable goods cannot be returned unless defective upon arrival. Food items that have been prepared and are already consumed may not be eligible for a refund or exchange unless the quality of the food does not meet the standards promised by QuietWillowBloom.
Right to Refuse
QuietWillowBloom reserves the right to refuse a refund or exchange if the conditions of this policy are not met or if the item is not returned within a practical timeframe.
Cancellation
If you wish to cancel your order, you may do so by contacting us immediately. If your order has not been prepared, we will cancel it and process a full refund. If food preparation has commenced, refunds or cancellations will be at the discretion of QuietWillowBloom.
Last Updated
This policy was last updated on January 1, 2023, and is subject to change without prior notice. Please review it periodically.